Self-monitoring plan

Service provider

Erica's animals & experiences Ltd

Business ID 3219508-4

 

Wellbeing area Central Ostrobothnia Wellbeing Area Soite

Municipality name Kokkola

Municipal association is Central Ostrobothnia Wellbeing Area Soite

 

Operational unit/service

Erica's animals & experiences Ltd

Komosalontie 16, 68300 Kälviä

Location municipality is Kokkola.

 

Service type

Green Care activities; Client groups: adult social work clients, mental health and substance abuse rehabilitation clients, disability service clients. Maximum number of clients 10 people/counselor/day.

Supervisor: Erica Heikkilä

Phone: 0401972424 Email: elaimet.elamykset(at)gmail.com

 

Private service provider license information

Registration of private social services subject to notification.

Notification date 23.11.2022.

 

Preparation of a self-supervision plan

Erica & Jarmo Heikkilä have participated in the preparation of a self-supervision plan, which covers the entire current staff.

Erica Heikkilä (0407011594) is responsible for planning and monitoring self-supervision.

The self-supervision plan is reviewed every six months and also if necessary, i.e. if changes occur. The next time will be in October 2026.

The self-supervision plan can be found on the notice board in the social room, which is a central space in the unit.

In addition, the self-supervision plan can be viewed on our company's website                      www.ericanelaimet.fi

Operational idea

Our operational idea is to produce social rehabilitation services and work activities for different client groups using Green Care methods. Client groups can include mental health and substance abuse rehabilitation patients, adult social work clients and disability services clients. Clients come to our operations through a service voucher decision. Work activities are granted in accordance with the Disability Services Act and social rehabilitation is granted in accordance with the Social Welfare Act.

 

Values and operating principles

Our operations are guided by the values: happiness, encounter, trust and caring. Our purpose in our operations is to produce experiences of happiness and we take into account the wishes of our clients and involve our clients in our operations. Meeting our clients is of paramount importance and everyone is met as they are, in a friendly and dignified manner. Caring in our operations is evident, for example, by investing in safety issues. Our operations are confidential and this is strongly related to, for example, matters of confidentiality and information security.

 

Our operating principles are based on the ethical guidelines of Green Care operations, which include, among others, individuality, responsibility and professionalism, as well as goal-orientedness. All customers are individuals and each one is considered in accordance with their own goals. We act responsibly and with respect for nature, animals, customers and partners. Professionalism is seen as compliance with the law, honesty and commitment to work, also developing ourselves and our operations.

https://www.gcfinland.fi/yhdistys/yhdistissaen-eettiset-ohjeet/ 

 

Risk management and identification

A separate safety document has been prepared regarding risk management, which is a separate appendix. The staff discusses the shortcomings and risks they have observed. Customers and relatives can raise issues verbally or directly through their own counselors. Issues can also be raised by phone, text message and email.

If you want to raise issues anonymously, you can do so, for example, by sending an anonymous letter.

 

All near-miss situations and accidents are recorded in a separate Excel spreadsheet and reports are also made appropriately to Tukes. The unit also handles issues so that lessons can be learned from them and activities can be developed as needed.

 

Handling risks and emerging shortcomings

Adverse events and near-miss situations are reported to Soite. Adverse events and near-misses are reported to Soite via the Quality Gateway system https://soite.fi/asiointiopas/palaute-soitelle/ (hazardous incident report – Soite's partner). The issues are discussed in the unit so that possible ways of improvement can be considered. Personnel are informed as necessary and, if necessary, also partners.

 

Customer status and rights

A service agreement and implementation plan are drawn up together with customers. They are added to the palse portal with the customer's consent, where they are also visible to our own employees. Information about customers is regularly recorded in palse about their presence in the operation.

 

Customer treatment

Our unit has a small number of employees (2) and proper treatment of customers is of paramount importance. If inappropriate treatment is detected, it would be addressed immediately.

If the customer has experienced inappropriate treatment or a dangerous situation, the matter will be discussed with the customer and possibly their loved ones and, if necessary, an external mediator will be hired.

The service provider's obligation to report and measures

 

Making a report:

A report is made immediately when the staff notices a defect or threat thereof affecting the customer. The report is made in the manner instructed by the service provider. The person responsible for the service unit will process the report and take the necessary self-supervisory measures. If the defect or threat of an obvious defect or other illegality cannot be corrected without delay, the person responsible must notify the welfare region and the supervisory authority (AVI and Valvira). The person who made the report can also report to the supervisory authority if the defect is not corrected.

A report to the welfare area is made to the Quality Gateway system at https://soite.fi/asiointiopas/palaute-soitelle/ (hazard report – Soite's partner). A complaint and threat of a complaint is made using the Soite hazard report form, which the report is linked to via the menu. The report is processed by the Central Ostrobothnia welfare area's supervisory unit.

 

Ensuring the right to self-determination

Each customer is met as an individual and their own wishes and needs are listened to. Customers themselves tell the operation their goals. The operation also provides freedom to choose suitable work tasks.

 

Customer involvement

Customer feedback is collected semi-annually. The feedback received will be reviewed and efforts will be made to modify the activities, utilizing the feedback as much as possible.

 

Customer legal protection

Recipient of the reminder, position and contact information:

Erica Heikkilä, responsible person in the operating unit, 0407011594

 

SOCIAL AND PATIENT ADVOCATE RESPONSIBLE

ANNE-MARI FURU

CAN BE REACHED BY PHONE NUMBER

044-723 2309 MON-THURS 9-11:30

The statutory duties of the social and patient affairs officer are to advise and provide

information to patients and customers status and rights. If dissatisfied with the care, service or treatment they receive, the customer can contact the social and patient affairs officer and get advice on how to get their matter resolved.

 

Consumer Advice 

029 505 3050

The Consumer Advice Office provides information and instructions on consumer law issues and disputes. The expert will provide a legal assessment of the matter and instructions for action.

 

Reminders, complaints and other supervisory decisions are discussed with the staff and, if necessary, actions are developed.

The target time for handling complaints is one month.

 

Activities that support well-being, rehabilitation and growth

The basic idea of Green Care activities is to produce well-being for its customers.

The service's activities mostly take place outdoors, working on and doing various activities, so doing involves strengthening/promoting physical functioning.

Being with animals and enjoying the well-being effects of nature have been shown to promote mental functioning.

Cognitive functioning is promoted by, for example, activities related to caring for and feeding animals and working in the vegetable garden, because they require memory and observation. Thinking and reasoning skills can also be strengthened through doing.

Being part of a group and community strengthens and promotes social functioning. These things also contribute to promoting inclusion and, at best, people feel like they belong somewhere. Interacting with animals also promotes social functioning. In the service, the customer can influence what work the facility does and what activities they participate in, which helps ensure that the customer is heard. We accept everyone exactly as they are.

The realization of the customers' goals is monitored together with the customer and the customer's employee.

 

Nutrition

The unit offers lunch, morning and afternoon coffee, etc. Lunch is mainly prepared by the staff. Both employees in the unit have hygiene passports.

Special diets and restrictions are taken into account. The person in charge of the unit has nursing training and an understanding of the matter.

 

Hygiene practices and infection control

General hygiene standards are generally maintained by washing hands and using hand sanitizer. Customers are encouraged to wash their hands as needed.

Only healthy people can participate in the activities.

Employees will handle cleaning tasks.

 

Multidisciplinary collaboration

Collaboration and information flow takes place partly through the Palse portal.

We know the customers' own employees at Soite and will contact them if necessary.

 

Cooperation with authorities and actors responsible for safety

Fire and rescue authorities and a health inspector have visited the social facilities and checked that the safety instructions and safety equipment are in accordance with the instructions. The facility has a powder extinguisher, fire blanket and illuminated exit signs.

 

Staff

We currently only have two employees working regularly, Erica and Jarmo. Erica has a Bachelor of Social Science (BSc), a nurse, a Nepsy trainer and a nature guide. Jarmo has a basic education in the construction and food industries and is also an animal caretaker. Both of their tasks include guiding customers in the activities. Jarmo's task is more to take care of practical matters and Erica acts as a liaison person in the production of social services.

If there is a short-term need for an employee, we have Sylvia Halkola, a close friend who is currently studying to be a nurse and is familiar with the operations of our farm and the animals, at our disposal.

 

For us, the most important thing in potential recruitment is the employee's ability to interact with people and be reliable. The employee must also fit into our small work group. Interviews provide information about the person's suitability.

Students and new employees are introduced to both customer work and operating methods on the farm. The employees are responsible for this.

 

Office facilities

Our unit has social facilities that are available to all those using the service. Otherwise, the service is provided outdoors.

 

Technological solutions

Recording camera surveillance is in the yard. An information sign is located when you arrive at the area.

 

Recording customer work

The operation is based on professionalism, so data protection issues are important and are taken care of appropriately.

Currently, only the person in charge records customer work and this is done via the Palse portal.

The Palse portal has a defined time within which the records must be made.

The Palse portal is doubly protected with a password and a certificate code sent to your phone. Documents related to personal data are stored in a locked cabinet in a separate room.

Data protection issues are discussed with students and new employees right from the start.

 

 

Name and contact information of the data protection officer:

Erica Heikkilä 0407011594

A statement on the processing of confidential personal data has been prepared for the unit.

 

Development needs identified in operations

Adding various signs and operating instructions to the environment.

 

The Soiten self-monitoring program was approved by the regional government on 13.2.2023.

 

The self-monitoring plan is approved and confirmed by the responsible director of the operating unit.

Place and date Kälvä 14.4.2026.

Signature Erica Heikkilä